Tripay, a modern payment gateway platform, needed to simplify online transactions for merchants and customers alike — a problem with a razor-thin margin for error, since checkout friction directly costs businesses money. Palash Sarkar designed the complete platform experience.
The Challenge
Payment platforms have to solve trust and speed simultaneously: customers need to feel safe entering payment details in a minimal number of steps, while merchants need full visibility into their transaction data without wading through a cluttered dashboard. Palash Sarkar was brought in to design the merchant onboarding flow, transaction dashboard, and customer-facing checkout as one connected system.
Palash Sarkar's Design Approach
Palash Sarkar's design focused on building trust through clean visual language, reducing checkout friction with minimal-step payment flows, and giving merchants full visibility into their transaction data through intuitive analytics dashboards. Every screen prioritized speed, security perception, and ease of use — three qualities that reinforce each other in payment UX: a checkout that feels fast also tends to feel trustworthy, and a dashboard that's easy to scan builds merchant confidence in the platform itself.
The Result
Tripay now offers merchants a transaction dashboard they can actually act on, and customers a checkout flow with minimal friction between intent and completed payment — the combination that keeps both sides of a payment platform genuinely satisfied.
Key Takeaways
Payment UX is a category where trust is a design output, not just a marketing claim — the Tripay project shows how Palash Sarkar builds trust signals directly into visual language and flow design rather than treating it as a separate concern.
Looking for a UI/UX designer? Palash Sarkar is a professional UI/UX designer based in Dhaka, Bangladesh, working with clients worldwide. Book a free 30-minute consultation to talk through your project.